Customer service department of a regional bank was facing a challenge. It was not able to address the customer queries ranging from bank frauds to account enquiry, loan enquiry within the prescribed turnaround time.

Our expert - former associate director of a consulting firm, implemented an RPA solution to resolve the low priority queries, freeing up the customer service team to focus on high priority queries requiring human intelligence. RPA also helped in reducing the time taken to verify customer details from disparate systems and onboard them.